Troubleshooting overview
Use this section when something in Atomicat does not behave as expected. Start with the topic that best matches the symptom, then follow the checklist before contacting support.
Quick triage​
Before diving deeper, try these first:
- Refresh Atomicat and try again.
- Check your internet connection.
- Confirm you are signed in to the right workspace.
- Try a private browser window or another browser.
- Ask the workspace owner whether your plan or permissions changed.
- Capture the page URL, screenshots, and the exact time the issue happened.
Pick the right guide​
| Issue | Start here |
|---|---|
| You cannot access a feature | Access issues |
| Builder changes are not saving | Builder save issues |
| A page is not live or changes do not appear | Publishing issues |
| Domain, DNS, or SSL is not working | Domain and DNS issues |
| Form submissions are missing | Forms and leads issues |
| Webhook delivery is failing | Webhook issues |
| Pixels are not firing correctly | Pixel issues |
| Funnel steps or analytics look wrong | Funnel issues |
| Quiz flow or quiz leads look wrong | Quiz issues |
| Video playback or embeds fail | Video playback and AtomicPlayer |
Fast checks by product area​
Use these checks before escalating an issue:
| Area | What to verify |
|---|---|
| Page Builder | The page was saved, the correct page is open, and browser extensions or stale cache are not blocking the editor. |
| Publishing | The page is published to the expected site or URL, and recent builder changes were saved before publishing. |
| Sites and domains | DNS records, SSL status, domain connection, and the selected publishing destination are correct. |
| Forms and leads | The form fields, required inputs, webhook settings, and lead destination were tested with a fresh submission. |
| Funnels | Step order, connection rules, redirects, and funnel analytics are aligned with the visitor path. |
| Quizzes | Quiz options, result logic, lead capture, and connected pages match the intended flow. |
| AtomicPlayer | The video is uploaded, authorized for the page/domain, and playable from the published URL. |
What to include when contacting support​
Send support:
- Your Atomicat account email.
- The workspace or project name.
- The affected page, site, funnel, quiz, form, video, or product name.
- Screenshots or a short screen recording.
- What you expected to happen.
- What happened instead.
- Approximate time and timezone.
- Browser and device.
Related docs​
- Getting started
- Plans and access
- Account security
- Builder save issues
- Publishing issues
- Domain and DNS issues
- Forms and leads issues
- Pixel issues
FAQ​
Which troubleshooting page should I open first?
Start with the visible symptom. Use Builder save issues for unsaved changes, Publishing issues for stale live pages, Domain and DNS issues for domain failures, and Forms and leads issues for missing submissions.
What information helps support investigate faster?
Send the workspace, project, affected page or funnel, live URL, screenshots, the approximate time and timezone, browser/device details, and the exact steps that produced the issue.
Should I test in the editor or on the published page?
Use both. The editor confirms configuration, while the published page confirms visitor behavior, redirects, pixels, embeds, forms, quiz flow, and domain/SSL behavior.
When is the issue likely related to permissions or plan access?
If a feature is missing, locked, or behaves differently for teammates, check Plans and Access and confirm the workspace owner has granted the correct team permissions.